USE CASE: Cut Support Costs by 85% with AI Chatbots - Here's How They Did It

The implementation of artificial intelligence is transforming businesses - especially customer support. Indian Shopify competitor Dukaan recently launched an AI chatbot that is streamlining their customer service operations.

After struggling with slow response times, Dukaan brought in an internal engineer to develop a chatbot to handle common customer queries. The implementation took just 1 day, and the MVP bot was accurately answering most questions instantly.

Once integrated with account-specific data, the impacts were staggering:

• Support costs decreased by ~85%

• Average resolution time dropped by 98%

• 90% of the support team was laid off

This dramatic reduction shows how AI chatbots can completely reinvent customer service. By leveraging natural language processing and machine learning, bots can resolve routine issues 24/7 without human agents.

For Dukaan, this significantly improved critical metrics like first response time and customer satisfaction. It also allowed them to reallocate resources to more complex support needs.

The implications are far-reaching. As AI chatbots become more advanced, they have the potential to:

- Radically reduce support costs

- Instantly resolve most common queries

- Dramatically improve response times

- Free up agents to handle complex issues

- Enable 24/7 customer service

The bottom line? AI-powered chatbots are transforming support operations. Implementing robust automation can revolutionize efficiency and costs while also improving the customer experience.

The future is here - are you leveraging it?